Tru Diva Designs believes in respecting the private nature of any and all information we may come in contact with. Your information will not be shared with third parties.
Information We Collect
We will maintain contact, history and accounting records about our clients in order to properly conduct business. This information is not and will not be shared with any other company, organization, or individual. All e-mail communications are on an opt-in basis, and requests to be removed from any mailing lists will be handled in a prompt manner.
Visitors to this site may have a small data file known as a "cookie" attached to your hard drive. This cookie may be used analyze usage patterns and/or tailor the site to our users' needs. Cookies are not malicious and do not pose a security threat to your computer or personal information. Cookies only identify your computer to our servers when you visit our website. Most web browsers are set to accept cookies. If you do not wish to accept cookies, you can refuse the transfer of cookies to your computer's hard drive by adjusting your Internet browser. Without accepting cookies, you can browse through our site, but you may not be able to establish a shopping cart session and make a purchase on-line.
We utilize shopping cart and payment processing services from Ewcid and PayPal, as well as email marketing services from MailChimp. By placing an order with us, you are agreeing to the terms of their respective privacy policies, as linked below.
Due to the unique nature of our products, your order will normally be shipped in two weeks (or sooner) from the date of purchase. If for any reason there will be a substantial delay, you will be notified via email and given the option to cancel the order.
International shipping is available, but note that international shipping may introduce significant delays in delivery of your order. You will be responsible for any customs and/or delivery fees that may be charged in the country of deliver
We accept returns up to 7 calendar days after delivery of your order. To return an item, please call us at (215) 739-3482 or email us at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) document. We will send you this document via email which you should print out and include in your return package. Failure to include this RMA document may delay processing of your return.
Returns will only be accepted for merchandise that is unworn and in new, salable condition; has all tags still attached; and is free of stains or odors. The decision to grant or reject a refund request shall be at our sole discretion and receipt of an RMA document does not guarantee a refund. Please note that custom orders are not eligible for return.
All shipping costs are the responsibility of the buyer. You should insure your return package for the full cost of the item(s) being returned. We will not be responsible for lost or damaged packages. Claims for lost or damaged packages should be referred to the shipping carrier. All returns are to be shipped to
TruDiva Designs 2228 Frankford Ave Suite 1c Philadelphia PA 19125